About us

A Trusted Next Step

Record Support Canada is an independent educational and referral resource provided by Federal Pardons And Waiver Services. We help individuals and organizations understand how a criminal record may create barriers — and what next steps may be available.

Guidance and support

Our Mission

Provide a clear, private and educational first step for people navigating record-related barriers in Canada and the U.S.

Our Approach

Preliminary assessments that identify situations and connect people with the appropriate professional resource.

Our Commitment

Never imply government affiliation. Never guarantee outcomes. Always respect individual circumstances.

Who we are

Provided by Federal Pardons And Waiver Services

Record Support Canada operates as an educational and referral resource under Federal Pardons And Waiver Services. We are an independent service provider and are not affiliated with, endorsed by, or connected to the Canadian or U.S. governments.

Individual circumstances vary. We do not guarantee eligibility, admissibility, entry, waiver approval, pardon/record suspension approval, processing time or outcome. Final entry and admissibility decisions are made by the appropriate government authorities.

pardonsandwaivers.ca1-800-543-2137 ext. 808

Ready to Take the Next Step?

Start a private assessment or check the status of an existing one.

Start with our assessment to receive a personalized proposal with your estimated timeline, itemized costs and recommended next steps.